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Addressing Negative Online Reviews

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It’s not uncommon to receive a few negative reviews, but what’s the best way to handle it?

Here’s what you don’t want to do: Call online reviewers punks, trash or other expletives on your company Facebook page like the owners of Amy’s Baking Company did last spring. Their outrageous behavior became a story in and of itself — and escalated the negative feedback far beyond where it started. Read the article here. 

Your brand’s engagement can make all the difference in how your customers perceive your business. Read the article here. Karma Marketing + Media (Sarasota, FL) can support you when you need support. Give us a call (320) 230-7060 to find out how easy it is to be genuine and sincere.